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Privacy Statement

Last updated: 23-04-2026

1. Introduction and responsibilities

This Privacy Statement explains how OneTee B.V. ("we", "us", "our") collects and uses personal data when you use our platform, including the OneTee.app and OneTee.nl (the "Platform").

If you have any questions about this Privacy Statement or how we use your personal data, you can contact us using the contact details at the end of this Privacy Statement.

1.1. We act as the data controller for the personal data we process in connection with your use of the Platform, including account management, reservations, payments, customer support, fraud prevention, analytics and Platform improvement.

1.2. When you make a reservation through the Platform, we share the necessary relevant data with the affiliated golf courses (the "Provider") in order to process the reservation and provide the relevant service to you.

1.3. The relevant Provider generally acts as an independent data controller for the personal data it processes for its own purposes.

2. Categories of personal data

2.1. We may process the following categories of personal data:

  • Account and profile data, such as your name, email address, phone number, Golf Player Number (GSN);
  • Reservation data, such as the golf course, date and time, number of players, reservation status, cancellations and no-shows;
  • Payment and transaction data, such as payment status, references, amounts paid, refunds and chargebacks;
  • Technical data, such your IP-address, browser type, device data and log data.
  • Communication data, such as messages, support requests and complaints.
  • Social and community data, such as posts, comments, likes, shared content and other user content your make available through the Platform.
  • Data received from or shared with third-party integrations or connected services that you choose to use.
  • Moderation data, such as reports, complaints, suspensions and other information relevant to protecting the Platform and its users.
  • Membership and NGF-related data, such as information relating to your membership, NGF registration, handicap administration, participation in golf activities and related communications.

2.2. For the avoidance of doubt, a golf handicap or similar golf-related playing level data relates solely to participation in golf-related services and features. We do not intend to collect or process any medical or health data.

2.3. The Platform is intended for users aged 18 and over, or for users who are otherwise legally permitted to use the Platform with parental or guardian consent. We do not knowingly process personal data from minors except where this is permitted under applicable law.

2.4. If you sign in through, connect to, or otherwise use a third-party integration, we may receive certain personal data from that third-party. The processing of your personal data by that third-party remains subject to its own privacy statement.

3. Purposes for processing

3.1. We process your personal data in order to

  • Create and manage your account;
  • Enable you to search for and make reservations through the Platform;
  • Share reservation details with the relevant Provider;
  • Process payments, refunds and related administration;
  • Communicate with you about your account or reservation;
  • Provide customer support;
  • Enable social, community, competitive and interactive features on the Platform;
  • Enable third-party integrations or connected services selected by you;
  • Host, display, manage and moderate user content and user interactions;
  • Enabling and administering memberships, including NGF handicap registration.
  • Maintain, secure and improve the Platform;
  • Prevent fraud and misuse;
  • Comply with legal and administrative obligations.

3.2. We do not use your personal data for automated decision-making or profiling.

3.3. Where you use social, community or competitive features within the Platform, certain personal data and User Content may be visible to other users in accordance with your Platform settings. You are responsible for these settings you choose and for the consequences of making such information available to other users.

4. Legal bases for processing

4.1. We process your personal data on or more of the following legal bases:

  • Performance of our contract with you, where processing is necessary to provide the Platform and handle your reservation;
  • Our legal obligation to retain or disclose data under the applicable law;
  • Our legitimate interest, for instance to send you marketing communications;
  • Where required, your consent, for example for certain analytics or marketing cookies.

5. Data sharing

5.1. We do not sell your personal data.

5.2. We may share your personal data with:

  • Providers, to process and perform your reservation;
  • Hosting and database providers;
  • Email and communication providers;
  • Analytical and marketing providers;
  • Professional advisors;
  • Other users, where this follows from your settings on the Platform and your use of specific features;
  • Third-party integrations or connected services where you choose to connect or use such services through the Platform;
  • Competent authorities where required by law.

6. Cookies

6.1. We use cookies and similar technologies on the Platform.

6.2. These may include:

  • Strictly necessary cookies which are required for the operation, security, and basic functionality of the Platform;
  • Functional cookies which remember your preferences and improve usability of the Platform;
  • Analytical cookies which help us to understand how users interact with the Platform and to improve its performance;
  • Tracking cookies to measure campaigns, personalise advertising, or track user behaviour across services.

6.3. Where required by law, we will ask for your consent before placing analytical or tracking cookies. You can manage or withdraw your cookie preferences at any time through the cookie banner or settings made available on the Platform.

7. International transfers

7.1. Some of our service providers may process personal data outside the European Economic Area.

7.2. Where this is the case, we will ensure that appropriate safeguards are in place, such as an adequacy decision, the European Commission's Standard Contractual Clauses, or another lawful transfer mechanism.

8. Data retention

8.1. We do not keep your personal data longer than necessary for the purposes set out in this Privacy Statement.

8.2. As a general rule, we keep your personal data for as long as your account remains active and for up to 36 months after termination if necessary to enable account reactivation, ensure continuity of our services, handle follow-up questions or disputes.

8.3. Reservation, transaction, communication, moderation, scoring, ranking, competition and community related data may be retained for up to 3 years after account termination where reasonably necessary for administration, customer support, dispute handling, fraud prevention, exercise or defence of legal claims and the performance of our legal and contractual obligations.

8.4. Financial records are generally retained for 7 years in order to comply with tax and accounting requirements.

8.5. In some cases, we may retain personal data for a longer period where this is necessary to comply with a legal retention obligation, to establish, exercise or defend legal claims, or for as long as your consent remains valid where processing is based on consent.

8.6. Once personal data is no longer required for the purposes for which it was collected, we will delete it or anonymise it, unless we are legally required or otherwise permitted to retain it for a longer period.

9. Security

9.1. We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or unlawful processing.

9.2. These measures may include encryption, multi-factor authentication, access control and logging and monitoring.

9.3. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your rights

10.1. You may ask us to provide access to the personal data we hold about you, to correct or delete your personal data, to restrict the processing of your personal data, to transfer your personal data, or to stop using your personal data in certain cases. Where we process your personal data on the basis of your consent, you may withdraw that consent at any time.

10.2. If you want to exercise any of these rights, you can contact us at info@onetee.nl. If you believe that we have not handled your personal data correctly, you can contact or lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes to this Privacy Statement

11.1. We may update this Privacy Statement from time to time.

11.2. The most current version will be made available on the Platform.

11.3. If required by law, we will notify you of material changes in an appropriate manner.

12. Contact

12.1. If you have any questions about this Privacy Statement or the processing of your personal data, you can contact us at:

OneTee B.V.

Vossiusstraat 23-4, 1071AE Amsterdam

info@onetee.nl

https://www.onetee.app/